Field Claims Representative - Central Wisconsin (Eau Claire)

ACUITY Insurance in Eau Claire, WI

  • Industry: Financial Services - Insurance - Claim Adjuster
  • Type: Full Time
  • Compensation: $62,950.00 - 92,110.00 / Year*

Overview



Acuity is seeking an experienced Field Claims Representative to investigate and resolve Commercial and Personal Lines claims with empathy, passion, and a sense of urgency. The candidate should have experience in handling automobile, general liability, and property claims. Experience handling trucking liability claims is a plus.

This position is expected to be a resident within the central Wisconsin geographic area. Acuity looks to our Field Claims Representatives to handle the entire claim from the investigation of a loss, to the determination of coverage and liability, to disposition including litigation if necessary.

Acuity offers an impressive array of benefits including an excellent salary, company car, 401k 8% contribution (no match required), company-issued iPhone/iPad, health club reimbursement, professional development opportunities, and much more.

Responsibilities



ESSENTIAL FUNCTIONS:
  • Organizes work and arranges for immediate contact with all pertinent parties surrounding claim assignment
  • Completes a thorough investigation to determine coverage, assess liability and evaluate damages
  • Conducts investigations and provides customer follow-up in person
  • Evaluates, revises or recommends reserve changes
  • Inspects and determines property damage
  • Understands basic anatomy, medical terminology and has ability to decipher medical records and bills
  • Identifies and pursues all subrogation opportunities
  • Employs customer service concepts and requirements
  • Identifies potentially fraudulent claims and promptly refers them to the SIU
  • Maintains a sense of urgency while implementing proactive claim handling plans and procedures
  • Properly and effectively utilizes sound judgment, discretion and settlement authority to resolve claims through negotiation, settlement or denial
  • Handles all claims as assigned, including claims in other districts as requested
  • Maintains positive attitude
  • Always represents the Company in a professional manner
  • Maintains company property in good working order, requests new equipment and secures authorization for repairs
  • Maintains working relationship with field sales force and underwriting department in securing and giving information on claims and regarding the risk desirability of insureds
  • Supervises and directs defense attorneys in preparing a case for trial, including attending mediations and depositions
  • Regular and predictable attendance.
  • Performs other duties as assigned

Qualifications



EDUCATION:

College degree or equivalent

EXPERIENCE:

Minimum 5 yrs of Multi line claim adjusting, preferably in the field

OTHER QUALIFICATIONS:
  • Knowledgeable in all matters relating to property and casualty claims practices, policies and procedures
  • Good written and verbal communication skills
  • Organizational and time management skills
  • Basic understanding of state statutes and case laws
  • Customer service oriented
  • Efficient use of laptop and associated software, including e-mail and word processing
  • Work independently
This position is classified as exempt.
Associated topics: auto, casualty, claim investigator, damage, fraud, insurance examiner, insurance investigator, investigate, liability, title examiner

* Estimated salary


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