Help Desk Analyst I

Employment Type

: Full-Time

Industry

: Customer Service/Call Center



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Description Robert Half Technology is currently searching for a Desktop Support Engineer Help Desk Analyst. You will excel at solving problems in a dynamic and rapidly-changing work environment as a Help Desk Analyst. Because this Help Desk Analyst role is very visible within the company, you will have the opportunity to make a positive impact on the department and organization. This Help Desk Analyst role is based in the Milwaukee, Wisconsin area and is a long-term temporary-to-full-time opportunity. There is also opportunity for this person to work in Madison as well. Your responsibilities - Contribute IT support for productivity software, operating systems, and a variety of other applications used internally - Identify recurring technical issues and propose solutions to address the root of the problems - Reply and follow up on technical help tickets submitted via phone, email, and walk-ups - Independently investigate and implement solutions to technical issues Requirements - 1+ years of prior experience - MS Windows 7 in an Active Directory environment experience - Background in installing and configuring operating systems, networked and local printers, and business applications - Solid understanding of Microsoft Office - VMware experience required - Understanding of basic networking concepts - IT support ticketing system experience desired Robert Half Technology matches IT professionals with some of the best companies on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities. Our personalized approach, innovative matching technology and global network with local market expertise help you find the technology jobs that match your skills and priorities - fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets. From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE's 'Most Admired Companies' list every year since 1998. Download our mobile app to take your job search on the go! Contact your local Robert Half Technology office at or visit to apply for this job now or find out more about other job opportunities. All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada. 2020 Robert Half Technology. An Equal Opportunity Employer MFDisabilityVeterans. By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use https .
Associated topics: accumulate, analyse, analyst, customer service, customer service analyst, data, report, statistics, support analyst

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